Reference

Legal terms for your nh10 account

This page sets out the legal terms that apply to your nh10 account. It covers access, account use, record handling, and the contact paths you can use when…

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nh10 Legal terms for your nh10 account
REQUEST ROUTES

Where to send legal requests

If you need a copy of a policy record, want to correct account data, or ask how a local rule affects access, use the route that matches your request. We read each request against the account email and the details already on file, because that is the fastest way to avoid delays. For anything tied to payments, include the amount, date, and the rail you used so we can find the right record.

Team online

Email your request

Send the account email, the issue you want changed, and any relevant screenshot to our legal inbox. We use it for correction requests, access checks, and record questions, then reply with the next step.

In-app form

Use the form inside your account when you need a copy of stored data, a deletion request where law allows, or an update to personal details. The form keeps the request tied to the right profile.

Live chat

Chat is useful when you need the legal team to triage a time-sensitive access issue. Start with your registered email and a short description; we ask only for the details needed to verify it.

DATA CARE

How we handle your requests

We handle legal requests as part of account care, not as a separate queue. That means the same record can help with data questions, access checks, cookie settings, and correction requests without…

Data handling

We store only the details needed to run your account, verify requests, and keep a legal audit trail. That includes sign-in data, request history, and payment references where they are needed to match a record.

Cookies

Cookies help us remember your session, language, and access state. They also help us spot repeated errors or unusual sign-in patterns, which matters when we need to protect an account from misuse.

Account security

Use a strong password and keep your email current so we can confirm changes quickly. If a device looks unfamiliar, we may ask for extra checks before we accept a sensitive request.

Retention

We keep records only as long as needed for legal, tax, dispute, and security purposes. When the retention period ends, we remove or anonymise data according to the rule set that applies to the record.

Change requests

You can ask us to correct a name, email, or other profile detail by using the contact path that matches your issue. Where a deletion request is allowed, we explain what can be removed and what must stay.

Local contact

If a local authority or court asks us for records, we follow the applicable process and limit what we share to what the request requires. For your own request, we verify identity before any change.

Common questions about access and data

These questions cover the main legal points you are likely to check before you open an account or send a request. If the answer depends on where you are, the controlling rule is local law and the access conditions that apply there. For anything tied to your account record, use the contact route that matches the issue so we can verify it without delay. That keeps the process simple and avoids back-and-forth.

Access depends on local law and is available only where local law permits. If your region is covered, you may open an account and use it under the terms that apply to that record.

We keep the account details, sign-in history, request history, and payment references needed to verify and service your account. We do not collect more than we need for the stated purpose.

Yes. Send the correction request through the matching contact path with the email on file and the detail you want changed. We confirm identity first, then update what the rules allow.

Cookies help us remember session state, language choice, and security signals. They also help us tell a real login from a repeated error pattern, which protects the account from misuse.

Only the team handling the request and, where required, the service providers that process data for us. If a law or court order needs disclosure, we share only the record elements required.

Use your registered email, name on the account, and a short explanation of the change or question. If the issue touches a payment record, add the date and the rail you used.

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