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How nh10 Handles Your Personal Data

At nh10, we take the privacy of your account seriously — from the moment you register to every transaction you make via UPI, Paytm or PhonePe.

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nh10 How nh10 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have questions about how your data is used, want to request a copy of your records, or need to raise a concern, our support team is reachable through multiple channels. We aim to acknowledge privacy-related requests within 48 hours and resolve them within 14 working days.

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Email Privacy Team

Send your data-access or deletion request directly to our privacy inbox. Include your registered account email so we can verify your identity before processing any changes to your personal record.

Live Chat Support

Open the chat window from your account dashboard to speak with a support agent about a privacy concern. Agents can log a formal request on your behalf and give you a reference number to track progress.

Help Centre Ticket

Submit a written ticket through the Help Centre for privacy requests that require documentation, such as a full data export or an account-closure request linked to data removal under applicable law.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Every layer of our data practice — from cookie consent to withdrawal verification — is designed so you remain in control of what we know about you and how long we hold…

Data We Collect

We collect your name, contact details, date of birth for age verification, payment method identifiers (UPI VPA, Paytm wallet ID), device data and session logs. We collect only what is necessary to operate your account and process transactions securely.

Cookie Use

We use essential cookies to keep your session active and preference cookies to remember your lobby settings. Analytics cookies help us understand how pages perform; you can manage non-essential cookie consent from your account settings at any time.

Account Security

Passwords are hashed and never stored in plain text. All data sent between your device and our servers travels over TLS encryption. We flag unusual login attempts and may ask for identity re-verification before processing sensitive account changes.

Data Retention

We keep your account data for as long as your account remains active and for a period afterwards as required by applicable financial and legal obligations. Once the retention period lapses, data is securely deleted or anonymised from our systems.

Your Rights

Depending on applicable law in your jurisdiction, you may request access to your personal data, ask us to correct inaccuracies, or request deletion. Submit these requests through email or the Help Centre ticket system and we will respond within the statutory timeframe.

Third-Party Sharing

We share data with payment processors (UPI networks, Paytm, PhonePe), fraud-prevention services, and technology partners strictly to operate the platform. We contractually require these partners to protect your data and prohibit them from using it for their own marketing.

Common Privacy Questions on nh10

Below are answers to the privacy questions we hear most often. If your question is not covered here, contact our privacy support team via email or live chat and we will respond within 48 hours.

We collect your full name, email address, phone number, date of birth and the payment identifiers you link to your account — such as your UPI VPA or Paytm wallet number. We also log device type and session timestamps for security purposes.

No. We do not sell or rent your personal data to third-party marketers. Data is shared only with payment processors like Paytm and PhonePe, fraud-prevention vendors, and technology partners who are contractually bound to protect it.

Submit a data-access request through the Help Centre ticket system or by emailing our privacy team. Include your registered email address so we can verify your identity. We will deliver your data export within the timeframe required by applicable law.

Yes. You may request deletion of your personal data when your account is closed, subject to retention periods required by financial regulations and applicable law. Contact our support team with a deletion request and we will confirm what can be removed and when.

We retain account data for as long as your account is active and for a further period as required by applicable legal and financial obligations. After that period, data is securely deleted or anonymised so it cannot be linked back to you.

We use essential cookies to maintain your session and optional analytics cookies to improve performance. You can manage non-essential cookie preferences from your account settings. Disabling essential cookies may affect how the platform functions on your device.

Reach out to our privacy team via email or live chat with a detailed description of your concern. We aim to acknowledge complaints within 48 hours and resolve them within 14 working days. You may also escalate to the relevant data-protection authority in your jurisdiction.

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